Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

1. What should I know about bringing my computer files in for reproduction? (A PDF download)
2. What type of documents are preferred for printing if I want to do my own design/typesetting? (A PDF download)
3. Can you send my logo to someone else? (A PDF download)
4. I'd like a copy of your Privacy Policy.
5. What are your terms of sale? (A PDF download)
6. What types of work do you produce?
7. What if I need continuous forms, cheques, or rubber stamps?
8. How long does it take for you to complete my order?
9. What is a "proof"?
10. Why do I need to look at a proof if I've already given you everything I need to have done?
11. Do I still need to approve a proof if I bring my work in on disk?
12. How do I go about getting an estimate from you?

1. What should I know about bringing my computer files in for reproduction? (A PDF download)
   
   
2. What type of documents are preferred for printing if I want to do my own design/typesetting? (A PDF download)
   
   
3. Can you send my logo to someone else? (A PDF download)
   
   
4. I'd like a copy of your Privacy Policy.
   
   
5. What are your terms of sale? (A PDF download)
   
   
6. What types of work do you produce?
   Printing Services - From one-color to full-color printing, we have the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.
   
   Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.
   
   Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.
   
   
7. What if I need continuous forms, cheques, or rubber stamps?
   We can most definitely help you!
   While we are not equipped to perform every possible print operation, most work is done in-house. Those items requiring extra special equipment can be out-sourced with manufactures who have associated themselves with us. We help them, they help us, together we help you get what you need.
   
   
8. How long does it take for you to complete my order?
   We aim to complete all orders in as short a period as possible. Several factors affect delivery times: Complexity of your order, availability of raw materials, time spent waiting for approvals of proof sheets and most important of all, the technical limitations of the print process such as drying time. Most orders take about 5 working days or less. Since all our production is custom work, there is no "carved in stone" answer to this question except to say if you're in desparate need, we'll do our absolute level best to get you out of trouble.
   
   
9. What is a "proof"?
   A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you by fax, online or printed on paper which can be viewed in our plant.
   
   
10. Why do I need to look at a proof if I've already given you everything I need to have done?
    We employ human beings to produce your work and humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
    
    
11. Do I still need to approve a proof if I bring my work in on disk?
    Yes, please. Computer systems differ radically from one another. What looks right to you on your monitor and coming from your printer may give you a real surprise when output on a different system. If a project is worth doing, then it is also worth taking the little extra time needed to ensure you get what you want.
    
    
12. How do I go about getting an estimate from you?
    This website has a section on the first page that enables you to give us the particulars for your next project. If you're not sure about using that section, either email us at info@ritzprinting.com or give us a phone call at (519) 662-2200. We're here to make the process as quick and easy for you as it can be.