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Ritz Printing Incorporated

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Frequently Asked Questions


Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Just start by following one of the links below.

  • What types of work do you produce?

    Printing Services - From one-colour to full-colour printing, we have the capability to meet your needs. From short run to long run, we can offer a solution that will be just right for you.

    Finishing Services - We can cut, perforate, score, number, fold, collate, saddle stitch, bind, and just about any other bindery process you could ever need.

    Design Services - We utilize the latest design technology available in order to offer a full range of design services. If you need a brochure produced, we can work from your camera ready copy, use the files you provide on disk, or design your brochure from scratch.

  • What forms of payment do you accept?

    We accept cash, company cheque, Debit, VISA and Mastercard. We can also set up a business account for you, as well. Contact us for details.

  • How do I go about getting an estimate from you?

    This website has a section on the first page that enables you to give us the particulars for your next project. If you're not sure about using that section, either email us at or give us a phone call at (519) 662-2200. We're here to make the process as quick and easy for you as it can be.

  • How long does it take for you to complete my order?

    We aim to complete all orders in as short a period as possible. Several factors affect delivery times: Complexity of your order, availability of raw materials, time spent waiting for approvals of proof sheets and most important of all, the technical limitations of the print process such as drying time. Most orders take about 5 working days or less. Since all our production is custom work, there is no "carved in stone" answer to this question except to say if you're in desparate need, we'll do our absolute level best to get you out of trouble.

  • What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you by fax, online or printed on paper which can be viewed in our plant.

    It is critically important for you to check every word, every line and every graphic image as well as appearance and position of the proof. Operator error can and does occur at any point in the process so don't assume any part is correct unless you check it to be sure.

  • Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and

    You will need to have the full version of Adobe Acrobat PDF. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

    If you don't have Adobe Acrobat PDF (full version) you will need another tool for coversion to PDF: You might consider the free download called "CutePDF" Writer which is available at:
    Many users of Publisher have found this free converter to work very well.

  • What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

    If all else fails try CutePDF Writer - available free at:

  • At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

  • Why do the printed colours look different from the colours on my screen?

    In short, printers and monitors produce colours in different ways.

    Monitors use the RGB (red, green, blue) colour model, which usually supports a wider spectrum of colours. Printers use the CMYK (cyan, magenta, yellow, black) colour model, which can reproduce most—but not all—of the colours in the RGB colour model. Depending on the equipment used, CMYK generally matches 85–90% of the colours in the RGB model.

    When a colour is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest colour that will match. Programs like Adobe Photoshop will allow you to choose which colour will be replaced. Others may not.

  • What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a colour reproduction standard in which colours all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colours and maintain colour consistency throughout the printing process.

  • Is white considered a printing colour?

    Not typically. Because white is the default colour of paper, it is simply recognized as the absence of any ink. However, when using coloured paper, white ink may be used if any text or graphic requires it.

Ritz Printing Incorporated
27 Peel Street, • New Hamburg, ON, Canada N3A 1E6
Phone: (519) 662-2200 • Fax: (519) 662-2210

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